FAQ

 

General 
I don't see my box size on your website. Can you do a custom box size for me?

Yes, we can! Just send us your custom box dimensions, quantity, location and a description of what's going inside to hello@treemarc.com and we'll get chatting. 

I am looking for custom shopping bags. Can you help?

Yes! We can do custom paper shopping bags in white and craft with foil printing, starting at 250 units. Email us for pricing.

Do you charge extra for full color printing?

Nope! Go with our Premium boxes and your artwork can have any number of colours, anywhere on the box. Feel free to go all out!

How should I format my artwork?

We prefer to receive graphics in .ai or .eps (vector outlined) or with at least 300 dpi. Also, ensure that colours are in CMYK (not in RGB). Read more about our artwork guidelines here

I am not sure about my current packaging. Can you help?

For sure! Please contact us at design@treemarc.com. Our Design Scouts will be happy to look into your packaging needs and suggest some options to you.

Do you do any refunds or exchanges?

Every order is custom-made and unique, which is why we aren't able to provide any exchanges or refunds. However, in the unfortunate event a product is found defective, please send us an email with a picture of the item to hello@treemarc.com and we’ll either replace the item or refund you the purchase price.

 

Shipping
How long does it take to ship my order?

Your order typically ships in 2-4 weeks, after all artwork is approved. 

How do you ship and how long does it take?

For printed corrugated boxes, we ship via freight. Boxes are laid flat, stacked and shrink wrapped on a wooden pallet. For delivery in Toronto/GTA, orders usually take 3-5 business days, after production, to arrive at your door. If you need rush shipping, please reach out to us separately.

Do you ship internationally?

Currently we ship within Canada. However, we can certainly accommodate international shipping. Please send us an email to hello@treemarc.com and we’ll figure out a way to get the items shipped to you :)

 

 

Design Help

Packaging-design-custom-box

Design Scout is treemarc’s team of design professionals who live and breathe packaging. They can help you with anything from tweaking your artwork to coming up with wonderful package opening experiences that showcase your product. Design Scout consists of graphic designers, product designers, and experience designers.

We’d love to share our passion with you. Tell us what you need and let’s get chatting!